Terms of Use
Terms of Use
These terms are the agreement between you and LOOMLANE TECHNOLOGIES LLP ("LoomLane", "we", "us") when you use the LoomLane app or website to browse, order, or use any feature we offer.
Please read them. By creating an account or placing an order you accept them. If you do not accept them, please do not use LoomLane.
1. What LoomLane is
LoomLane is a curated marketplace for sarees. Independent shops, weavers and boutiques list their sarees here; you buy from them.
We are the marketplace, not the seller. The contract of sale for a saree is between you and the seller who listed it. We operate the platform, take the payment, arrange delivery, and stand behind the experience — including stepping in when something goes wrong — but the seller is the one selling you the saree, and is responsible for what they list and dispatch.
Where LoomLane itself is the seller of an item, we say so on the product page.
2. Your account
- You must be 18 or older to have an account.
- Your account is identified by your mobile number and secured by a one-time password. Keep access to that number secure — anyone who can receive your OTP can use your account.
- One person, one account. Do not create accounts to evade a suspension, to abuse offers, or to impersonate someone.
- Keep your details accurate. A wrong address or phone number is the most common reason a parcel never arrives.
- Tell us promptly if you think someone else is using your account.
We may suspend or close an account that is being used fraudulently, abusively, or in breach of these terms. Where we do, we will tell you why unless we are legally prevented from doing so, and any money genuinely owed to you remains owed.
3. Prices, and what they mean
- Prices are in Indian Rupees and include GST unless stated otherwise.
- Where we show a struck-through price, it is the seller's stated maximum retail price for that saree, and the saving is the difference. We do not invent reference prices to manufacture a discount.
- Delivery charges, if any, are shown before you pay.
- Handloom and hand-finished sarees vary. Colour on your screen will not exactly match the fabric in your hand, and small irregularities in a handwoven piece are a feature of the craft, not a defect.
If a price is obviously wrong — a listing error that any reasonable person would recognise as a mistake — we may cancel the order and refund you in full rather than fulfil it. We will not do this to escape a genuine discount we chose to offer.
4. Placing an order
When you place an order you are making an offer to buy. The order is accepted when the seller confirms it, and we tell you when that happens. Until then, we may decline an order — for example if the saree turns out to be unavailable, if we cannot deliver to your pincode, or if the order looks fraudulent.
Stock is finite and sometimes a saree sells while it is in your bag. If that happens after you have paid, we cancel that item and refund it in full.
5. Payment
Payments are handled by our payment gateway. We never see or store your card number, UPI PIN or banking credentials.
Where you pay using platform credit, a gift card, or a coupon, the terms for those apply in addition to these — see the Wallet, Gift Card & Referral Terms.
6. Delivery, returns, cancellation
These have their own documents, and they form part of this agreement:
- Shipping & Delivery Policy — where we deliver, timelines, charges, failed delivery
- Returns & Refunds Policy — what can be returned, how, and how the money comes back
- Cancellation Policy — cancelling before dispatch, and what happens after
7. Community spaces, and what you post
LoomLane has spaces where members share — reels, circles, tables, and similar. What you post there stays yours, but by posting it you give us permission to host, display and share it within LoomLane so the feature can work. You can delete what you posted.
Post only what is yours to post, and follow the Community Guidelines. We may remove content that breaks them or the law, and we operate a takedown process described in the Content & IP Takedown Policy.
8. AI features
Meera (our styling assistant), virtual try-on and our recommendations are AI-assisted. They are helpful, and they are sometimes wrong. Treat a styling suggestion as a suggestion and a try-on image as an approximation — neither is a promise about the product. How your photographs are handled is set out in the AI Features & Photo Processing notice and the Privacy Policy.
9. Offers, credit and rewards
Coupons, platform credit, referral rewards and gift cards are subject to their own stated conditions and to the Wallet, Gift Card & Referral Terms. We may withdraw or vary an offer prospectively, but not retrospectively on an order you have already placed.
Abusing offers — self-referral, fake accounts, bulk ordering to farm rewards, coordinated returns — may cost you the reward and the account.
10. What we promise, and what we do not
We work hard to keep LoomLane accurate and available, but we do not promise the service will be uninterrupted or error-free, and product descriptions come substantially from sellers.
Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any other right that cannot lawfully be limited. Subject to that: we are not liable for indirect or consequential loss, and our total liability in connection with an order is limited to the amount you paid for it.
We are not responsible for delays or failures caused by events outside our reasonable control — natural events, strikes, network or courier failures, or government action.
11. Suspension and ending your account
You may close your account at any time from Profile → Edit profile → Delete account, or by writing to us. Closing your account does not cancel orders already placed or extinguish amounts owed either way.
We may suspend or end access where you materially breach these terms, where the law requires it, or where continuing would expose us or other members to real risk.
12. Complaints
Tell us — we would much rather fix it. Support is reachable in the app and at hello@loomlane.org. If we do not resolve it, escalate to our Grievance Officer, whose current contact details are published on the Grievance Redressal page.
13. Changes to these terms
We may change these terms. A change is published as a new version with its own effective date, and earlier versions remain available at their permanent links. Where a change materially affects you, we will tell you, and where it needs your agreement, we will ask for it. The terms that apply to an order are the ones in force when you placed it.
14. Governing law
These terms are governed by the laws of India, and the courts at Hyderabad, Telangana will have jurisdiction over any dispute — without affecting your right to bring a consumer complaint before the consumer forum that has jurisdiction where you live.
Operator: LOOMLANE TECHNOLOGIES LLP · LLPIN ACY-4991 · GSTIN 36AANFL2501N1Z4 · H.No.2-2-647/77/G- 24,23,Flat No. 3A, A R Elegance,Amberpet,Hyderabad,Telangana,India-500013
Permanent link to this version (v1.0): https://loomlane.org/legal/buyer-terms/v1.0