Cancellation Policy
Cancellation Policy
Cancelling is different from returning. Cancelling happens before the saree reaches you; returning happens after. This policy covers cancellation and forms part of the Terms of Use.
1. Cancelling before dispatch
You can cancel free of charge any time before the parcel is dispatched. Open the order in the app and choose Cancel. Your refund is the full amount you paid, including any delivery charge.
The Cancel option disappears once the parcel is handed to the courier — at that point the saree is physically on its way and the honest thing is to tell you so, rather than accept a cancellation we cannot act on.
2. Cancelling after dispatch
Once dispatched, an order cannot be cancelled. You have two routes:
- Refuse the parcel when the courier arrives. It returns to the seller and we refund you.
- Accept it and return it under the Returns & Refunds Policy.
Either way you get your money back; a return is usually faster, because a refused parcel takes the scenic route home.
3. Cancelling part of an order
Where an order has several sarees, you can cancel individual items before they are dispatched. Cancelling one item does not cancel the rest.
If cancelling an item takes the remaining order below a threshold that earned you free delivery or a coupon, that benefit may be recalculated on what you keep. The app shows you the revised amount before you confirm.
4. When we cancel
Sometimes we or the seller must cancel. We do it as little as possible, and we always refund in full when we do:
| Why | What you get |
|---|---|
| The saree is genuinely out of stock | Full refund, including delivery charge |
| The seller does not confirm the order within the confirmation window | Full refund |
| We cannot deliver to your pincode | Full refund |
| An obvious pricing or listing error | Full refund |
| Payment could not be confirmed | Nothing was charged; if it was, full refund |
| We reasonably suspect fraud | Full refund of any genuine payment |
| Repeated failed delivery attempts | Full refund |
Where we cancel, we tell you why. A full refund is the floor, not a favour — if a cancellation by us leaves you materially out of pocket, tell support and we will look at it.
5. Refunds on cancellation
Cancellation refunds go back to how you paid, on the same basis as returns — see §6 of the Returns & Refunds Policy. Because a cancelled order needs no inspection, cancellation refunds are released quickly; the time to reach your bank is then your bank's.
Platform credit and gift-card value used on a cancelled order goes straight back to your balance.
6. Gift pools and gift cards
Gifting has a step ordinary orders do not: the recipient chooses their own saree. That changes what cancellation means at each stage:
- Before you activate gift cards — cancel and be refunded in full.
- After activation, before a recipient redeems — you can cancel the unredeemed portion. A deduction may apply, and it rises the closer you are to the event, because sellers have been holding stock for your pool. Any deduction is shown clearly before you confirm the cancellation; you never find out afterwards.
- After a recipient has chosen and the saree is dispatched — that redemption behaves like a normal order and follows §2 above.
Unredeemed gift value that you cancel returns to you. See the Wallet, Gift Card & Referral Terms for what happens to gift value that is simply never used.
7. Subscriptions
We do not currently sell subscriptions or recurring plans. If that changes, this policy will say so before it happens.
8. Questions
Support is in the app and at hello@loomlane.org. Unresolved issues can be escalated to our Grievance Officer, whose contact details are published on the Grievance Redressal page. Nothing here limits your rights under the Consumer Protection Act, 2019.
Operator: LOOMLANE TECHNOLOGIES LLP · H.No.2-2-647/77/G- 24,23,Flat No. 3A, A R Elegance,Amberpet,Hyderabad,Telangana,India-500013
Permanent link to this version (v1.0): https://loomlane.org/legal/cancellation/v1.0