Shipping & Delivery Policy
Shipping & Delivery Policy
This policy explains where we deliver, how long it takes, what it costs, and what happens when delivery does not go to plan. It forms part of the Terms of Use.
1. Where we deliver
We deliver across India, to pincodes served by our delivery partners.
Enter your pincode on the product page or at checkout and we will tell you honestly whether we can reach you before you pay — not after. If we cannot deliver to your pincode, we say so rather than accepting an order we cannot fulfil.
We do not currently ship outside India.
2. Timelines
Two things happen between your order and your parcel arriving:
Dispatch. The seller confirms your order and hands the parcel to the courier. The dispatch timeline that applies to your order is shown on the order — sellers differ, and a handloom piece being finished to order takes longer than one sitting on a shelf.
Transit. Once dispatched, delivery time depends on the distance and the destination. Metro and large-city addresses are usually quickest; smaller towns and remote pincodes take longer.
The app shows you an expected delivery window for your order and updates it as the parcel moves. That window is our best estimate, given honestly. It is not a guarantee, and these things genuinely delay parcels:
- festivals and peak season
- weather, floods and natural events
- strikes, and local restrictions
- an incomplete or incorrect address
- nobody available at the address
If your parcel is running materially late, tell us — we chase the courier rather than leaving you to.
3. Charges
Any delivery charge is shown at checkout, before you pay. There are no charges added afterwards.
Some sellers offer free delivery above an order value; where that applies, the app shows it. Where a delivery charge applies and the whole order is later returned or cancelled through no fault of yours, the delivery charge is refunded too.
4. Tracking
Once your parcel is dispatched you get a tracking reference, and you can follow it in the app under your order. We also message you at the points that matter — dispatch, out for delivery, and delivery.
5. Delivery attempts, and what happens if we miss you
Our delivery partners attempt delivery more than once. Please make sure someone can receive the parcel at the address you gave, and that the phone number on the order is one you will answer — an unreachable phone is the single most common reason a delivery fails.
If delivery cannot be completed after reasonable attempts, the parcel returns to the seller and we refund you in full. If you would still like the saree, place the order again with an address and number that will work.
6. Checking your parcel
Please check the parcel when it arrives. If it looks tampered with or damaged in transit, it is easiest to refuse it at the door and tell us — but you are not worse off if you accept it and then report the damage. Either way, photograph the parcel and the saree and raise it in the app. That evidence is what lets us settle it quickly with the courier and the seller.
Report damage or a wrong item promptly. See the Returns & Refunds Policy for what happens next; in these cases you pay nothing, including return shipping.
7. Address changes
Tell us as early as possible — before dispatch we can usually change the address, and after dispatch we usually cannot, because the parcel is already with the courier. If it is too late, the cleanest route is to let the delivery fail, take the refund, and re-order to the right address.
8. Gifts sent to someone else
Where a saree is being sent to a recipient who is choosing it themselves, the recipient enters their own delivery address and their own pincode is checked for serviceability. Delivery then works exactly as above, to them.
9. Questions
Support is in the app and at hello@loomlane.org. Unresolved issues can be escalated to our Grievance Officer, whose contact details are published on the Grievance Redressal page.
Operator: LOOMLANE TECHNOLOGIES LLP · H.No.2-2-647/77/G- 24,23,Flat No. 3A, A R Elegance,Amberpet,Hyderabad,Telangana,India-500013
Permanent link to this version (v1.0): https://loomlane.org/legal/shipping-delivery/v1.0